3ative Arts Round

Frequently Asked Questions

Select a question below & click to view the answer

How long will it take to complete my website?

TimeThe time frame of a website design project is often dictated by the client. If you have a deadline in mind we will make every effort to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client. For most projects, we try to work within the 4-6 week time-frame.

How will I update my website once it is finished?

Web-UpdatesThere are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself and your budget restrictions. Of course, 3ative Arts is always available to help you with any future additions and changes you would like. We will be glad to advise you in discovering which method will suit your needs.

If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective to simply ask 3ative Arts to carry out these changes for you on an hourly basis.

We also offer a yearly support contract. Sometimes clients’ needs grow beyond the basic content management which they can do on their own. Clients often foresee needing additional support to grow, make major changes, and add robust and dynamic features. For those constantly evolving clients, purchasing a yearly support contract is often times far more economical than paying for an hourly service when changes need to be made. With a 3ative Arts Support Contract you will be able to call upon the different divisions and resources of our firm for a plethora of services depending on what level of support you purchase.

Will my new website be search engine friendly?

SEOAll of our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc. To gain maximum visibility by the search engines, we highly recommend utilizing our comprehensive SEO services.

Will my website be optimized for tablets and smart phones?

Responsive-DesignYes! We specialize in building Mobile Sites and “Responsive Sites” which look strategically stunning on IPads, Smart Phones and other mobile devices. Almost all of our websites are fully-responsive and we highly recommend speaking to your project manager about Opting In for this feature. The term “responsive” means that when a website is viewed on a mobile device such as a tablet or smart phone the website shrinks down to the size of the device viewing it. This is important as more and more of your clients move to mobile devices as their primary means of connecting online.

Will I have my own e-mail address set up from my website domain?

E-MailYes! You will receive custom email addresses with the domain of your website. The amount of addresses you receive depends on the hosting package you subscribe to. Your account manager at 3ative Arts will set up a maximum of 10 e-mail addresses and assist you with setting up software such as outlook with the proper settings. If you need more than 10 e-mail addresses set up, your account manager will train a member of your team in logging into your web host and setting up the additional e-mail addresses.

Can You Help Me Set Up A Hosting Account?

web-hostingYou have several hosting options! 3ative Arts can acquire hosting for you through one the many providers we work with. We will select the most advantageous provider based on the type of site we build for you, your sites server and bandwidth requirements and your companies hosting budget. You will be the sole owner of your hosting account and while we can service, maintain and manage it for, you will own it and any fees for hosting will be your responsibility to pay to the hosting provider. It is important that your business owns and controls your hosting account for legal and intellectual property reasons. We are very transparent about this and we feel businesses are empowered when they own their own hosting accounts. Beware of companies that “do everything for you” but retain ownership of your hosting account. In the web design industry we call this Taking Hosting Hostage and it’s not a practice we partake in. Hostage Hosting is not the same as offering in house hosting services, so please don’t misunderstand us there. We are talking about companies who set up hosting accounts for their clients and then retain legal ownership of that clients hosting account, effectively taking their clients website hostage. 3ative Arts will handle all your hosting requirements from start to finish and deliver to you a complete hosting solution by the time your website goes live. If you already have a hosting account or wish to obtain hosting yourself, no problem! We can set up your site via whoever you decide to purchase hosting through! However we encourage you to take advantage of our IT experts who are very skilled at selecting a hosting provider and helping you choose the server that best fits your needs.

Will You Help Me Choose A Domain Name?

Domain-NameIf you already own a Domain Name then we will simply “Plug In” your new site to your already existing Domain Name. If you do not already own a Domain Name our marketing team has you covered! The 3ative Arts think tank of marketing experts will come up with strategic selections which best serve your business needs. We will develop a list of tactical options and work with you to select a Domain Name which best represents your business and is primed out of the box for Search Engine Optimization.

What Is Your Privacy Policy?

Privacy-PolicyIt’s very good actually. We do not, under any conditions, share your personal or confidential information with any third party unless they are directly involved with your project and you specifically authorize us in writing to share information necessary for the completion of your project. We do not sell your confidential information to anyone for any reason and we do not disclose the details of your account to any third party. So basically, unless you require us to work with a third party on your project we don’t share your info. When we do work with a third party on a project, they are on a Need-To-Know basis and if they don’t need to know we don’t tell them. Trade secrets, business secrets, details about your company and classified information are NEVER shared with any third party unless you require us to do so in writing. Every project has a very specific statement of work and confidentiality is discussed in detail in your SOW. Our confidentiality agreement is very transparent and you can view it in our FAQ section under “Will My Information Be Kept Confidential?”

Will My Information Be Kept Confidential?

Confidentiality3ative Arts and the Client may disclose confidential information one to the other to facilitate work under this Agreement (SOW). Such information shall be so identified in writing at the time of its transmittal, and shall be safeguarded and not disclosed to third parties by the receiving party.

The parties (3ative Arts and the Client) agree to hold each other’s proprietary or confidential information in strict confidence. The parties agree not to make each other’s proprietary or confidential information available in any form to any third party or to use each other’s proprietary or confidential information for any purpose other than as specified in your Statement of Work. Each parties’ proprietary or confidential information shall remain the sole and exclusive property of that party. The parties agree that in the event of use or disclosure by the other party other than as specifically provided in the clients Statement of Work, the non-disclosing party may be entitled to equitable relief. Notwithstanding termination or expiration of the Statement of Work provided to the client, 3ative Arts and Client acknowledge and agree that their obligation of confidentiality with respect to Proprietary or Confidential Information shall continue in effect for a total period of two (2) years from the date of their SOW.

Confidential information shall not include information that:

  • Is already known to the party to which it is disclosed;
  • Is or becomes part of the public domain without breach of this Agreement;
  • Is obtained from third parties, which have no obligations to keep confidential to the parties to this Agreement.

Do you offer payment gateway solutions for eCommerce websites?

eCommerceYes we do! Our eCommerce development strategy comes with everything you need to have a popular and robust web store. We offer complete eCommerce solutions through Woocommerce and Paypal. This will allow you to accept credit card transactions directly through your website and have monies deposited straight into your bank account.